We do have a quality guarantee! While we cannot guarentee that every client will turn out to be good, or even end up deciding to go on with their project, we do guarantee certain things. In the design business, no matter where your clients find you, whether from a website, the yellow pages, google ads, or DesignQuote leads, you will always have some clients that turn out to be either just looking for prices that don't have funding in place. Perhaps they are just trying to get an idea on what things cost. This is just like people walking onto a car lot - they may be "just looking" and its up to the sales person to sell them a car. Everyone is just looking until they turn into a sale!

With that being said, we guarantee that the project leads have been requested by a validated client. We have three full-time employees that oversee daily operations. There is always a customer service person on duty Monday - Friday 10-6 EST. This person validates every project via phone and/or email.

The initial verification process requires the client to respond to two emails, and normally we also do a phone call verification before the project is posted. If a project is posted and then the client never responds to any of the designers that have purchased the lead and does not respond to our closing requests, we consider the project bogus and refund the credits. Each project is closed and reviewed and each case is handled individually. You can leave your feedback for each project to inform our support staff of your experience.

If you email a bid and get no response that doesn't neccesarily mean a project is bogus. Wait and leave feedback on our feedback system (see below). If you get a bogus phone number and email and cannot reach the client at all, notify us immediately via lives upoort or create a support ticket and we will investigate. Otherwise use the:

NEW: Integrated feedback system.
Here is how the process works: Once you purchase a lead, it is added to your leads (under the "my leads" tab). After the bid closing date the client is notified and instructed to close the project. When a client closes the project, they enter the outcome of their decision, this is emailed to every designer that bid on the project. Once closed you are emailed and instructed to leave feedback for that lead.

As soon as a project closing date passes we email the client every night (and call them after 5 days) to ask them to close the project. If a client doesn't close a project within 10 days we close the project and set it as "under review" - you can then leave feedback.

When you leave feedback you can let us know if the client responded to you, if you won the project, or if the project was bogus. We now review all closed projects and if we find a lead was bogus we will refund your credits. Otherwise if we find the project was awarded, everyone who purchased the lead is notified of the outcome.

Everyone in business pays for leads, either by advertising, or renting a storefront or marketing on the web.

If you are a freelancer or have a design business then you already do pay for leads, either by printing business cards, buying ads, postcards, Pay-per-click ads, the yellow pages, a sign on a business...

Its all marketing cost and one way or another if your going to attract potential customers (eg leads) you are going to pay. After you add it all up, you will see the COA (Cost of acqusition) of a client is actually quite low compared with say Google ads, Magazine or Newspaper ads, or other traditional forms of advertising.

Most people build it into the cost of doing business. In other words, you should model your prices to cover the cost of your lead and still make a profit.

That is precisely how the website works. You pay us for the service of collecting leads and dropping them on your doorstep. You save time and resources advertising, marketing and trying to hunt down leads. If you are confident in your product and your ability to close the deal then this should be a great opportunity for you. The average return on onvestment here is around $9 per $1 spent on leads. So the average designer that buys $100 worth of leads earns $1000 - several of our providers earn $50 - $100 per dollar spent!